FAQs
If you have a question please browse through the our list of FAQs. If you don't find the answer to your question below please feel free to contact us.
How do I place an order?
When you click an order link, you will be taken to our secure server where you will set up your account. You will answer an online questionnaire to provide information relevant to your medical condition. Once you complete the questionnaire, submit your order for processing.
How does the online ordering process work?
After you fill out and submit the medical review form, one of our licensed U.S. physicians will determine if you are eligible to benefit from the medication you have chosen. If you are eligible, the physician will then write a prescription for that medication and forward it to a one of our licensed U.S. pharmacies to be filled. The pharmacy will then fill and ship your order via FedEx Next Day Air to your home in discreet packaging.
Is it legal to buy prescription medications online?
Yes. The prescription that is written for your medication after your medical review form is approved comes from a licensed U.S. physician and is then filled by a licensed U.S. pharmacy. This practice is in accordance with FDA regulations and perfectly legal.
Do I need a prior prescription to order medications here?
You do not need a prior prescription. One of our physicians will issue the prescription for upon approval.
How do you protect my privacy and security?
We are dedicated to patient privacy and security. All information furnished is legally protected under doctor-patient privilege laws. Our on-line ordering system uses the latest in Secure Encryption Technology. All personal and credit card information is submitted with the highest level of security and precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use of a credit card will be reported.
What are your shipping rates and policies?
Due to patient demand and our highly streamlined and automated order system, we only ship via FedEx Next Day at a flat rate of $18 per order. Currently, we are unable to ship to P.O. Boxes. An adult signature is required upon delivery.
How long will it take to receive my order?
Typically, orders are shipped from the pharmacy within 24 hours after you submit the order form. All orders are shipped via FedEx NextDay Air.
How do I order a refill?
To ensure that our physicians review your most up-to-date information, we ask that you place a refill or re-order in the same manner as you placed your first order. You can click here to get started.
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